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Deputy Country Director - Programme Support Manager in Somaliland

Role and Responsibilities
Provide operational support in order to enhance Somaliland programme activities and contribute to the achievement of objectives.
Project Overview
Currently the Health, Nutrition, WASH programme runs in Burao town, and rural southern Togdheer region, Somaliland. There is a Health, Nutrition and WASH programme start up in Sool and Sanaag regions, Somaliland. Potential projects include Emergency Responses and/or expansion of initial programmes into areas with critical needs.
Medair brings life-saving relief and rehabilitation in disasters, conflict areas, and other crises by working alongside the most vulnerable. Its staff are inspired by their Christian faith to care for people in need, providing practical and compassionate support, regardless of race, religion, or politics. Medair has achieved the ISO 9001:2008 certification, worldwide. This certification signifies that Medair effectively delivers goods and services with a focus on beneficiary needs. Founded in 1989, Medair’s unwavering commitment continues to bring hope to the world’s most vulnerable.

Workplace: Hargeisa, Somaliland, with regular field visits
Starting Date: As soon as possible
Initial Contract Details: Two years minimum 100%

Key activity areas

Operational Support Management
• Ensuring knowledge of and adherence to all necessary operational systems by all field and Hargeisa staff.
• Supporting field Project Managers and Project Support Managers (PSM) in appropriate aspects of logistics, financial management, HR, operations and implementation of projects, by having regular email/phone contact and field visits.
• Develop, implement and improve systems to prevent and detect fraud within finance and logistics.

Financial Management
• Development of budgets for base and support costs in collaboration with the support staff and Medair HQ, ensuring they meet all relevant donor and Medair requirements.
• Supervising budget management and expenditure, in collaboration with the field, Hargeisa staff, Medair HQ and advising Country Director on financial status of overall Somaliland financial portfolio.

Security Management
• To adhere to the security guidelines employed by Medair on site.
• Support the Security focal point with the development, and implementation of the Security plan, and ensure adherence to it by all staff.
• Develop a good understanding of the Somaliland security context, security management practices and processes to be able to take on the security focal point role within 4 to 6 months.

Staff Management
• Management of the Finance Manager, Logistics Manager, HR Manager, PSM Burao, PSM Nairobi and PSM Caynabo, including appraisal, development and training, general well-being of staff.
• Cover for Projects Coordinator (Caynabo) or Deputy Country Director where appropriate and needed.

Management of Legal Status and Issues
• Ensuring that all legal requirements are met and maintained, which includes registration of Medair with relevant authority institutions and quarterly reporting to the Government.
• Ensure proper management of rental contracts for Somaliland houses, offices and warehouses.

• Maintain a transparent, honest and supportive communication structure with the Medair team.
• In consultation with the CD, develop and maintain relationships NGO's, and other stakeholders and respective governments, with the objective of raising public awareness of Medair and ensuring good co-operation and partnerships.
• Contribute to the needs of the HQ Communications and Fundraising team by supporting the Field Communication Officer in supplying human interest stories, web updates etc. for the necessary fundraising activities.
• University degree and or relevant professional experience
• Postgraduate degree in the humanitarian sector desirable
• Security training desirable; Leadership training desirable
Experience / Competencies
• Two years’ experience in senior management position
• Organisational and people management experience
• One years’ experience with Medair
• Experience of managing support systems in a relief and rehabilitation setting
• Two to three years progressively senior field management experience in relief and rehabilitation projects in insecure environments desirable
• Advanced project and management skills
• Financial management skills (budget design and financial controls)
• Good understanding of logistical processes, fraud prevention and HR management issues
Medair standard working requirements for the field
• Experienced professionals in a relevant field
• Committed Christians
• Commitment to Medair values (faith, hope, accountability, integrity, dignity, compassion)
• Minimum three months of overseas intercultural experience
• Strong working knowledge of English (spoken and written)
• Single or married (with no children under 18). If married, your spouse must also apply.
• Competent with Office Word, Excel, PowerPoint, and Outlook
• Successful completion of Medair Relief & Rehabilitation Orientation Course (ROC)
• Reflect the vision and values of Medair when interacting with team members, local staff, beneficiaries and external contacts
• Able to live and work with a multicultural team under difficult conditions
• Strong character traits, including emotional stability, adaptability, ability to handle stress, cultural and gender sensitivity, honesty, and physically fit
• A salary based upon the grade of the position and the experience of the position-holder
• Full briefing at our Swiss headquarters, as well as an in-country briefing
• Security training for those going to insecure environments
• Accommodation, food, and transportation in-country
• Return flights to and from the country programme (one return flight for every year of service)
• Annual leave, plus rest and recuperation (R&R) leave (including travel, accommodation, and food)
• Additional benefits for those who commit to longer contracts: up to four weeks additional paid leave every 12 months, and re-entry allowance
• Comprehensive medical and emergency rescue insurance, with up to 60 days post- assignment coverage, including debriefing
Working Conditions
• Living and working in Hargeisa, the capital city of Somaliland with regular field visits and occasional meetings in Nairobi.
• This position includes visits to Burao & Caynabo. Medair International / Kenyan staff are accommodated in team houses.
• Security is always a concern and routine team briefs give information and advise both nationals and internationals to the current security status. In Nairobi security advice is given by focal point in Medair East Africa office.
How to apply: 
Application process

For more information on this and other positions, please follow this web link:, read the relevant information, and check the Field Vacancies.
We request that you complete all applications on-line at Only English-language applications and CV’s will be reviewed. We will not review email applications. Medair does not set closing / deadline dates for applications; recruitment is ongoing until the position is filled. We review every online application. Applicants will be contacted only if they are selected as a potential candidate.

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